RETURNS / EXCHANGES

We want you to love your Lounge Act purchase. If it’s not quite right, we accept returns within 15 days of receiving your order, provided the items are unworn, unwashed, unaltered, and in their original condition.

Holiday Returns

Orders placed between November 1 and December 24 may be returned until January 15, or within the standard return window, whichever is later.

How to Start a Return

To start a return, contact us at loungeactpjs@gmail.com with your order number and the item(s) you would like to return. We’ll provide you with instructions for sending your items back.
We only accept returns for purchases made directly through the official Lounge Act website. If you purchased your item from another retailer, please contact that retailer directly to arrange your return.

Return Eligibility

All returned items must be:

  • Unworn
  • Unwashed
  • Unaltered
  • In the same condition in which they were received


The following items are non-refundable:

  • Items that have been worn, washed, or altered
  • Items returned outside the return window
  • Sale or discounted items, which are final sale

Damaged or Incorrect Items

Please inspect your order upon arrival. If you receive an incorrect, defective, or damaged item, contact us promptly at loungeactpjs@gmail.com with your order number and photos of the issue so we can make it right.
Small variations in color or print may occur between garments. If you have any concerns about your item, please reach out to us.

Exchanges

To exchange an item for a different size, style, or color, please return your original purchase for a refund and place a new order for the item you would like.
For gift exchanges or other questions, contact us at loungeactpjs@gmail.com.

Refunds

Approved refunds will be issued to your original payment method.
The cost of return shipping will be deducted from your refund, except when the return is due to an incorrect or defective item.
Please allow 3–5 business days after we receive your return for inspection and processing. We’ll send you an email once your refund has been processed.
Your bank or credit card provider may take an additional 3–5 business days to post the refund to your account.